Refund Policy

HPLP Clothing – Refund & Exchange Policy

At HPLP Clothing, we take pride in delivering quality streetwear that represents style and comfort. If you are not fully satisfied with your purchase, please review our refund and exchange policy below.

1. Eligibility for Refunds/Exchanges

  • Items must be unworn, unwashed, and in their original condition with tags attached.

  • Requests must be made within 7 days of receiving your order.

  • Sale items or promotional items are non-refundable unless defective.

2. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 3 days of delivery with a photo of the item and order number.

  • We will either replace the item or issue a full refund, including shipping costs.

3. Refund Process

  • Refunds are processed after we receive and inspect the returned item.

  • Approved refunds will be credited to the original payment method within 5–7 business days.

  • Shipping costs for returns due to buyer’s preference are not refundable.

4. Exchange Process

  • For exchanges, please contact us with the item details and desired size or product.

  • Exchanges are subject to stock availability.

  • Customers are responsible for return shipping unless the item is defective.

5. How to Return

  • Contact us at hampaslupa.hplp@gmail.com to initiate a return.

  • Pack the item securely in its original packaging and include your order number.

  • Ship the package to the address provided by our support team.

6. Non-Refundable Items

  • Items that have been worn, washed, or altered.

  • Gift cards or downloadable products.

7. Customer Support

  • For questions or concerns, contact hampaslupa.hplp@gmail.com. We aim to respond within 24–48 hours.